Goods once sold are final. However, unused goods may be exchanged within **15 days** from the date of invoice. Please retain your **Tax Invoice** for any future inquiries or transactions at Davanam Jewellerrs Pvt Ltd stores.
Exchange & Buyback Policy:
Davanam Jewellers Pvt Ltd manufactures jewelry with utmost care. Handle the jewelry carefully to avoid damage. Dents, breakages, color changes, or any other damages caused by improper handling are not eligible for exchange or return. Handcrafted jewelry with gemstones may sometimes loosen.
Buyback of ornaments is based on the **net weight** of gold or silver, not the ornamental value. Exchange value is calculated based on the prevailing rates. The net weight is determined after removing stones, beads, wax, gum, dirt, or dust. **Making charges, wastage, taxes, and the value of stones, beads, or pearls** are excluded from the exchange value.
Oxidation on ornaments is a natural process (Natural Phenomena), and any color fading or blackening does not warrant free exchange or refund.
Semi-precious stones, synthetic stones, beads, and precious beads hold no exchange value.
The buyback and exchange process may take **30-45 minutes**, and we request your cooperation during this time.
Davanam Jewellers Pvt Ltd reserves the right to modify the terms of exchange and buyback without prior notice. Please check the terms before finalizing any transaction, as complaints after leaving the counter will not be entertained.
CUSTOMER ORDER POLICY:
Orders once placed cannot be canceled or changed, and the advance amount paid is non-refundable. Customers can, however, choose any other jewelry of equivalent weight.
A minimum advance of **80%** of the total order value is required to process the order. The metal rate is confirmed based on the advance received. The remaining portion of the order will be charged at the metal rate on the date of order or delivery, whichever is higher.
The due date on the invoice is an estimate. Delays may occur beyond Davanam Jewellerrs Pvt Ltd’ control, and customers are expected to accept such delays.
The order form issued upon advance payment must be presented at the time of delivery. Failure to produce this form will prevent crediting of the advance amount. If the order is not collected within **30 days** of being ready, an interest rate of **12% p.a.** will be charged on the outstanding amount.
PRICING POLICY:
The sale price includes the cost of metal (gross or net weight), labor charges, wastage, gemstones, beads, and applicable taxes (including GST). Prices on **davanam.com** are subject to change without notice. The price charged will be the price on the day of purchase.
APPLICABLE LAWS:
In accordance with Government of India regulations, customers must provide their **Permanent Account Number (PAN)** for purchases exceeding **INR 2 lakh**.
As per **RBI guidelines**, a valid ID proof is required for any purchase made using debit/credit cards.
All disputes are subject to **Bangalore civil court** jurisdiction. Customers must provide **15 days’ prior notice** to the head office before initiating any dispute.
GUARANTEES & REPAIRS:
There is no guarantee for any damage, including breaking or stone loss.
Certain types of jewelry cannot be repaired or replaced.